Careers at Net Bright

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• Sales Executive / Account ManagerSales

  Job Description / Key Responsibilities: • Sell and present network infrastructure solutions, including routers, switches, firewalls, wireless systems, structured cabling, and data center solutions. • Promote Cloud services such as IaaS, SaaS, Backup, Disaster Recovery (DR), and Hybrid Cloud, as well as AI solutions for enterprise customers. • Identify and develop new business opportunities across enterprise, startup, and government sectors. • Continuously update knowledge of emerging technologies, particularly AI, Large Language Models (LLMs), and Machine Learning. • Achieve sales targets and business objectives set by the company. • Collaborate closely with Pre-Sales and Solution Architect teams to develop suitable solutions for customers. • Analyze customer requirements and prepare proposals, quotations, and other relevant sales documents. • Maintain strong relationships with existing customers while developing and expanding the new customer base.

• Network Engineer (Network & Security)Engineer

  Key Responsibilities • Design and implement enterprise network infrastructure using networking and network security solutions from vendors such as Cisco, Huawei, Palo Alto Networks, and Fortinet. • Install and configure Core, Distribution, and Access Layer networks, as well as firewall systems. • Manage firewalls, VPNs, NAT, and overall network security. • Perform system migrations and upgrades while minimizing disruption to business operations and services. • Provide Tier 2 and Tier 3 technical support. • Troubleshoot complex network issues, perform root cause analysis, and implement effective solutions. • Collaborate closely with the Support and Project Management teams. • Prepare system design documents and configuration guides. • Stay up to date with emerging technologies and cybersecurity trends to continuously improve network systems. • Prepare installation documents, network diagrams, and project handover reports in compliance with the ISO 9001 Quality Management System. • Continuously develop technical knowledge and obtain relevant vendor certifications. The company provides financial support for certification examinations and training courses.

• Support EngineerSupport

  • Receive service handovers and verify network diagrams, configurations, system accounts, known issues, and SLA/MA requirements. • Log, prioritize, and track tickets and incidents through the designated ticketing system. • Analyze and resolve network issues remotely or onsite in accordance with the defined scope and SLA. • Review logs, network traffic, configurations, and the operational status of routers, switches, firewalls, and wireless devices. • Perform root cause analysis for recurring problems or high-impact incidents. • Open support cases and escalate issues to vendors or relevant technical teams. • Perform preventive maintenance and assess system health, performance, capacity, firmware, licenses, and errors. • Plan and implement configuration changes, firmware upgrades, or patches within the MA scope. • Prepare incident reports, preventive maintenance reports, technical logs, and knowledge base articles. • Provide customers with guidance on network operation and maintenance best practices. • Provide 24/7 service coverage according to the support schedule coordinated with the team.

• Presales Engineer / Solution ArchitectSales

  • Analyze and validate business and technical requirements with the Sales team, customers, and relevant stakeholders. • Translate requirements into solution architecture and prepare High-Level Designs (HLDs) and technical diagrams. • Define the project scope, assumptions, constraints, dependencies, and exclusions. • Prepare BOQ/BOM, solution sizing, technical specifications, and licensing models. • Assess performance, capacity, scalability, high availability/disaster recovery (HA/DR), security, and compliance requirements. • Identify technical risks and define appropriate mitigation measures. • Prepare technical proposals, Statements of Work (SOW), and technical clarifications. • Present solutions, respond to technical inquiries, and support demonstrations and Proofs of Concept (POCs). • Provide technical consultation to the Sales team and analyze product positioning. • Provide a complete technical handover to the Implementation team after receiving the Purchase Order (PO).

Email:hr@netbright.co.th